Mobile Support Engineer FR NL EN

Functie

JOB SUMMARY
The IS Mobile Support Engineer handles all mobile incidents. He is also responsible for implementing standard changes (MAC : Move, Add, Change). The Mobile Support engineer will proactively monitor and manage the corporate mobile device management solution. The Mobile Support engineer will also implement and manage small projects.
RESPONSIBILITIES
Responsibilities Tasks Network Engineer
Incident Management Initally all calls/incidents are taken by the Service Desk, in case they are mobile device related, the calls/incidents are passed on to the Mobile Management team. The management and follow-up of incidents is done via the ServiceNow application. The IS Mobile Support engineer will manage the incident queue and document all incident activities in the application. The IS Mobile Support engineer will manage the incidents according to the defined priority and SLA timers. Management of the alerts generated by the mobile device management applications. In case that an alert has a business impact, incident is created and the incident management procedure is followed. Management of the shared mailbox of the Mobile Management team. The shared mailbox is used by End users to ask question but also for all operational communications with the different teams and suppliers.
Configuration
Management Maintain devices configurations (Create, Update, Assign, Remove), maintain Apps deployement with the help of SLS colleagues. Maintain the Configuration Items Database in ServiceNow. Maintain subscriptions with the different suppliers. Maintain also SAP communications Objects.
Service Level : Management
(SLM), ticketing, follow-up and escalation to suppliers
Dispatching problems to the appropriate internal or external resources, suppliers and underpinning contractors. Escalate incidents internally when SLA timer of the supplier is reached.
Change management Implement and follow-up basic and procedure-supported changes on mobile devices. All change activities will be documented by the IS Mobile Support engineer in ServiceNow.
Documentation,procedures and work instructions
Advise on, review, develop, maintain and update internal procedures, work instructions. Create documentation for recurrent tickets for the ServiceDesk under the supervision of the SDM.

Jouw profiel

PROFILE
Technical skills:

Experience with Mobile Devices (iOS and Android): enrollment, configuration, troubleshooting

Experience with Microsoft Teams

ITIL

Microsoft Office: word, excel, powerpoint

Azure Cloud certification (AZ-900)

Apple Certified Support Professional

Android Enterprise certified Professional

Microsoft Endpoint Administration certification (MD-102)

Soft skills:

Languages: to be able to communicate in Dutch , French and English

Stress resistent

Flexible

Planning

Personal time management

Management of suppliers and providers

Documentation

Reporting

• Toezicht houden op de prestatie, de capaciteit en de kwaliteit van het netwerk
  De apparatuur, informatiesystemen en -overdragers aanpassen
• Verzamelde informatie controleren en verwerken of doorsturen
• Elektromagnetische of geluidssignalen lokaliseren en analyseren
• Communicatie en uitgezonden informatie bewaken en analyseren
• Acties leiden en middelen organiseren
• Zones inrichten
  Gevechts-, verdedigings- en beschermingsmaterieel en -systemen opstellen
• Elektrische, elektronische en informaticastoringen identificeren
  Corrigerende maatregelen nemen
• Basisonderhoud van de apparatuur, informatiesystemen en -overdragers uitvoeren
• Cijfermatige of gecodeerde informatie verwerken en doorsturen
• De teamleden, gezagvoerder, bevoegde instanties, ... informeren over de interventies en de evolutie van de situatie
• De toepassing van veiligheidsregels controleren
  De beveiliging van materieel en kritische punten controleren
• De werking van de apparatuur, informatiesystemen en -overdragers controleren
• Controleren van de land-, zee-, luchtzones en de opsporings-, bijstands-, hulpinterventies of -operaties oriënteren
• Personeel briefen en opleiden over de technieken (gebruik, veiligheid, onderhoud, ...)
• Onderhoudsopdrachten starten of plannen
  De conformiteit van de opdrachten controleren
• Apparatuur, informatiesystemen en -overdragers voorbereiden of monteren (conditionering, logistiek, ...)
• Doorgestuurde of uitgezonden gegevens, signalen, metingen en beelden opsporen of verzamelen en deze identificeren
• De activiteiten van een team coördineren

Aanbod

A temporary contract from 01/06/2024 until 31/10/2024

A dynamic environment easily reachable

A great experience to add value on your profile

Solliciteren

Magalie Zola Ubelanga
3225138755